Run your whole salon from one chat

• Owner

  Who's on tomorrow?

  Taitam-D assistant

  Tomorrow, Tuesday: Ploy 10:30 to 19:00, Dao 12:00 to 21:00. Nail room closed until 14:00. First client at 11:00.

  Taken from the live rota and bookings.

• Owner

  Which therapist is free at 3pm?

  Taitam-D assistant

  At 15:00 Dao is free for 60 minutes. Ploy is with a client until 15:30. Shall I hold 15:00 with Dao?

  • Hold it
  • No
• Owner

  Yesterday's summary

  Taitam-D assistant

  Monday: 14 visits, 2 new clients, 1 no-show (deposit kept), £1,180 taken, 3 review requests sent. The full report is in your email.

  A short version in the chat and the full one by email, every morning, without you asking.

• Owner

  Message clients who haven't been in 3 months

  Taitam-D assistant

  41 clients last visited over 3 months ago and have agreed to hear from you. Draft: 'It has been a while. We would love to see you again, with 10% off your next visit this month.' Send a test to yourself first?

  • Send me a test
  • Edit
  • Not now
• Owner

  Open a vacancy for one nail technician

  Taitam-D assistant

  Posted: Nail technician, part time, King's Cross. Applicants who message us will be asked three questions and added to your list. I will tell you when the first one arrives.

  The vacancy appears on your website; the chat does the first screening.

• Owner

  Wages for this pay period

  Taitam-D assistant

  Pay period 1 to 15 October: 3 people, 162 hours, 4 hours overtime, £2,430 in total. Breakdown attached. Approve for payment?

  • Approve
  • Check one line

  A calculation for you to approve. Tax and statutory filings stay with your usual payroll.

Shown with sample people, partners and prices.

• 

  Clients and bookings

  • Answers every enquiry, day or night, with prices from your real menu and free times worked out that minute from who is in, what they do, the diary and the time needed between clients
  • Books, moves and cancels appointments, creates the client's record if it is new, and flags any clash before it happens
  • Sends your deposit link and checks when the client says they have paid
  • Reminds clients before the visit, follows up anyone who does not turn up, thanks them after, asks for a review and suggests the next treatment
  • Keeps every client's visit history and consents, and deletes a person's record when they ask
  • Hands over to a person the moment it is unsure, asks your team a question and carries the answer back, or drafts a reply for you to approve before it goes
  • Logs compliments and complaints as cases, with buttons to take each one on and mark it resolved
• 

  Team, shifts and check-in

  • A team register with each person's role, language and time zone, so everyone is addressed in their own
  • Morning check-in with one tap, clock in and out, early leavers and overtime, and a nudge to anyone who has not checked in before the first client
  • A heads-up to each therapist before their next client, and a message if that client cancels or moves
  • A therapist running late? The system looks for someone to cover the client and opens a case if nobody can
  • Leave requests and late notices sent to you with Approve and Decline buttons
  • Out of stock or a broken machine? One message pauses that treatment until it is back
  • People edit their own profile, and the register is reviewed when someone has gone quiet, so it never bloats. One person can hold several numbers and email addresses, and a learner who is also staff can be one account across the salon and the Academy
• 

  Pay and pay periods

  • Pay terms per person, kept as dated versions, so you can always see what was agreed when
  • Hourly, daily, monthly, commission, targets, or a mix: each person can be on a different basis
  • Daily amounts worked out from real bookings and clocked hours, and a period statement that shows how each person's figure was reached
  • Any change to a figure needs a reason and is recorded; a team member can query their statement and it becomes a case for you to settle
  • A reminder every day a pay day passes without being marked paid, and a web page for anyone who prefers a big screen
  • Tax, national insurance and statutory filings stay with your usual payroll; this works out the figures for you to approve
• 

  Messages, campaigns and promotions

  • Finds clients who have drifted away and drafts a personal message for you to approve
  • Sends by email or WhatsApp, in small batches, only to people who said yes, with an unsubscribe on every message, and pauses by itself if people reply unhappily
  • Keeps a register of promotions from draft to expiry, so nothing lingers on the website after it ends
  • Suggests promotions from your own figures and says where each idea came from, and makes the poster when you pick one
  • Translates what the team sends and receives into each person's language, with the original one tap away
• 

  Reports and the morning briefing

  • A ready-to-open check before the doors open, and a daily summary at each person's own morning
  • A separate briefing for the manager and for each therapist, only what that person needs, and only what has changed since yesterday
  • A different word of encouragement each day, so the morning message is one people read
  • A warning before any outside service you pay for runs up to its limit
• 

  Hiring

  • Post a vacancy from the chat; the website and the assistant read the same list, so they never disagree
  • Applicants message in, answer a few questions without filling in a form, and land on your list as a case
  • Interviews are offered, moved and cancelled only when you say so, never by the assistant on its own
  • It never asks about age, nationality, family status or health, and never takes copies of documents in the chat
  • Therapists who trained with Taitam-D Academy are introduced to you first
• 

  Website and files

  • Pages for clients and campaign previews that open in any browser, nothing to install
  • Change a promotion on the website from the chat; someone checks it before it goes live
  • Photos and videos from anyone's phone go into one central file store, tied to the client or case they belong to
  • One look for everything clients see, so the brand never drifts
• 

  Behind the scenes

  • Buttons instead of typed commands wherever the choice is simple, so people who dislike typing still use it
  • A help guide in the chat that shows each person only what they are allowed to do
  • Automatic jobs switched on and off from the chat, with every outgoing message traceable to whether it reached the phone
  • Routine work runs every minute without calling the AI, so the cost does not grow with the workload
  • The system reports its own problems to the technical team before you notice them
  • Built for more than one country: currency, time zone and the legal wording that goes with each

• It knows who is asking

  Only registered team members can give instructions, and each person can only do what their role allows.

• It confirms before it changes anything

  Bookings, leave, the menu, prices: you confirm once, then it is done and recorded.

• It speaks for the salon, not for one therapist

  Clients never see a therapist's name in a message unless you choose that.

• Clients can always reach a person

  The first message says it is an assistant, and one word brings a person in.

• It never names a therapist it has not seen on today's rota

  A rule built into the system, not a note on paper: no therapist is named or booked until that day's rota has been read.